Privacy Policy

Screws and Spanners

Effective Date: July 2024

  1. Introduction

Welcome to Screws and Spanners. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our application and services. By accessing or using the app, you agree to the terms of this Privacy Policy.

  1. Information We Collect
  • Personal Information: We may collect personal information such as your name, email address, phone number, and payment information when you register, subscribe, or communicate with us.
  • Usage Data: We collect information about your interactions with the App, including access times, pages viewed, and your IP address.
  • Location Information: We may collect location data to connect you with nearby Artisans/Customers/Suppliers
  1. How We Use Your Information
  • Services: We use your information to connect you with Artisans/Customers/Suppliers and facilitate the services offered on our platform.
  • Communication: We may use your information to contact you regarding your account, updates, and promotional offers.
  • Service Improvement: We analyze usage data to improve the App’s functionality and user experience.
  • Safety: We use your information to maintain the security and integrity of our platform.
  1. Sharing Your Information
  • Customers: We share necessary information with Artisans/Suppliers to enable them locate and provide the services you request.
  • Artisans: We share necessary information with Customers/Suppliers to enable them assess your suitability and ability to deliver the required service(s)
  • Suppliers: We share necessary information with Customers/Artisans to enable them assess your suitability and ability to deliver the required service(s)
  • Third Parties: We may share information with third-party service providers for payment processing, data analysis, and other business functions.
  • Legal Compliance: We may disclose information to comply with legal obligations or protect the rights and safety of our users.
  1. Data Security

We implement reasonable security measures to protect your information from unauthorized access, use, or disclosure. However, no internet-based service is completely secure, and we cannot guarantee absolute security.

  1. Your Choices
  • Account Information: You may update or delete your account information at any time by logging into your account.
  • How to Delete Your Account from Screws and Spanners
  1. Send an email to help@screwsandspanners.com OR send a WhatsApp message to 0704 700 1592, specifying the account to be deleted
  2. Screws and Spanners will contact you for relevant KYC Verifications
  3. Wait for 48 hours for request to be processed
  4. Screws and Spanners will send a confirmation message to your registered number once it is done

Please note that Terms and Conditions Apply

  • How to Delete Specific User Data from Screws and Spanners
  1. Send an email to help@screwsandspanners.com OR send a WhatsApp message to 0704 700 1592,
  2. Screws and Spanners will contact you for relevant KYC Verifications
  3. Specify the exact User Data you will like removed
  4. Wait for 48 hours for request to be processed~~
  5. Screws and Spanners will send a confirmation message to your registered number once it is done

Please note that Terms and Conditions Apply

  • Marketing Communications: You can opt-out of receiving promotional communications by following the unsubscribe instructions in those emails.
  1. Children's Privacy

Our services are not directed to individuals under 13, and we do not knowingly collect personal information from children under 13.

  1. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on the App and updating the effective date.

  1. Contact Us

If you have any questions or concerns about these Terms, please contact us at help@screwsandspanners.com | 0700-700-2222

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