Terms and Conditions

Effective Date: July 2024

Acceptance of Terms

Welcome to Screws and Spanners! We are so excited that you have decided to join us to build a safer and more productive economy

These Terms and Conditions ("Terms") govern your use of our mobile application, website, service, including the content, and data available via them (together, the “Service” or the “App”). All are governed by these Terms.

Screws and Spanners is a platform that connects individuals or families (“Users”) with professional artisans across emerging markets, starting with Nigeria.

 If you do not agree with any part of these Terms, or if you are not eligible or authorized to be bound by the Terms, then, please, do not access or use the Service.

Please also review our Privacy Policy. The terms of the Privacy Policy and other supplemental terms, rules, policies, or documents that may be posted on the Platform from time to time are hereby expressly incorporated herein by reference. We reserve the right, in our sole discretion, to make changes or modifications to these Terms at any time and for any reason with or without prior notice.

Definitions

  • "App" refers to the mobile application/website named [Screws and Spanners], including all services and features provided through it.
  • "User" refers to anyone who accesses or uses the App.
  • "Artisan" refers to individuals or registered businesses that sign-up on the App to offer their services.
  • "Customer" refers to individuals or businesses that sign-up on the App to utilize services offered by the App
  • "Services" refers to the functionalities and offerings provided by and through the App.

Important Disclaimers

  1. Screws and Spanners is a platform that connects Customers with Independent We do not employ, endorse, certify, prequalify or carry out any Know Your Customer (KYC) on any User (Artisan and Customer) and are not responsible for the services provided by them. All services are performed by independent third parties on a willing buyer, willing seller basis. You are responsible for ensuring that you confirm the competence of each Service Provider and the quality of each service before engagement and payment. Service Providers are also to take all necessary measure to confirm the authenticity and veracity of the Customer. However, where there are issues with any transaction, such may be escalated to the administrators for assistance.
  2. You acknowledge that you are solely responsible for your safety (before, during and after every engagement) and you understand that where an Artisan needs to come into your private space, or where you, as an Artisan need to go into the private space of any Customer, you are to take necessary precautions to guarantee safety of lives and properties. 
  3. The services and content provided by Screws and Spanners are offered "as is" without warranties of any kind, either express or implied. We do not warrant that the services will meet your requirements, be uninterrupted, timely, secure, error-free, etc
  4. To the maximum extent permitted by law, Screws and Spanners shall not be liable for any direct, indirect, incidental, special, consequential, or punitive damages arising from the use or inability to use the App or services. This includes damages for loss of profits, goodwill, use, data, or other intangible losses.
  5. Users are responsible for verifying the credentials, expertise, and reliability of artisans before hiring them. Screws and Spanners does not guarantee the quality or suitability of the services provided by artisans.
  6. The App may contain links to third-party websites or services that are not owned or controlled by Screws and Spanners. We have no control over and assume no responsibility for, the content, privacy policies, or practices of any third-party websites or services.
  7. The App may facilitate communication between Users and Artisans. We are not responsible for any interactions or transactions between Users and Artisans.
  8. The App provides the functionalities for quote, negotiations and payments. The App shall bear no responsibility or liability for any quote, negotiation and or payment conducted outside of the platform
  9. All transactions and payments are facilitated through third-party payment processors. Screws and Spanners is not responsible for any payment issues, including refunds, disputes, or chargebacks.
  10. You are encouraged to post reviews, comments and feedbacks on your experience with the different Users and Services on the App. This is a critical piece of this solution, as it contributes significantly to the Quality Assurance & Improvement efforts of the App
  11. In the course of using the App (typically when creating a Service Request), users may generate contents, for the purpose of facilitating clear understanding and appreciation of the required service. The User generating the content is solely responsible for ensuring that ONLY relevant and appropriate contents are generated and shared on the App. Any User that receives any inappropriate content should, please, notify Screws & Spanners immediately by forwarding or sending a message to help@screwsandspanners.com or via WhatsApp to 0704 700 1592
  12. Screws and Spanners reserves the right to suspend, terminate and take necessary legal and regulatory action against any user that generates contents that are inappropriate and/or violates established laws and codes. This shall include account suspension, account deletion, as well as reporting to relevant regulatory authorities
  13. Users may post reviews and feedback on the App. Screws and Spanners does not endorse any user content and is not responsible for its accuracy or legality. We reserve the right to remove any content that violates our policies.
  14. You agree to indemnify and hold harmless Screws and Spanners, its affiliates, and their respective directors, officers, employees, and agents from any claims, losses, liabilities, damages, costs, or expenses arising from your use of the App or services, or your violation of these terms.
  15. Screws and Spanners reserves the right to modify or discontinue, temporarily or permanently, the App or any service therein with or without notice. We are not liable for any modification, suspension, or discontinuance of the App or services.

User Accounts

  • Registration:
    • To use the App as a User, you must create an account and provide accurate information.
    • To use the App as a Customer, Service Provider (Artisan)/Supplier, you will be required to provide more information about your business, including proof of business.
    • Where there is a change in the information provided, you are solely responsible for updating the App with the correct information. Screws and Spanners will not be liable for any loss, damages or inconvenience that may arise as a result of your failure to provide accurate information.
    • All data provided on the App (during registration and usage) are solely for the purpose of facilitating service delivery. No data collected from you is being shared with any third party for any other purpose.
  • Account Security: You are solely responsible for maintaining the confidentiality of your account information and for all activities that occur under your account.

 

 

Subscriptions and Payments

  • Subscription Fees: Access to certain features requires a subscription. Fees are billed periodically, as specified during registration.
  • Payment Terms: All payments are due in advance and are non-refundable except as required by law.

 

User Conduct

  • You hereby represent and warrant to us that you have reached the age of maturity or are accessing the Service under the supervision of a parent or legal guardian. All users who are minors in the jurisdiction in which they reside (generally under the age of 18) must have the permission of, and be directly supervised by, their parent or guardian to use the Service. If you are a minor, you must have your parent or guardian read and agree to these Terms prior to you using the Service.
  • You may be able to post reviews and feedback. You grant us a license to use, display, and distribute your content.
  • After each service, users can rate artisans. Ratings should be fair and based on the actual experience.
  • We reserve the right to suspend or terminate your Account, or your access to the Service, with or without notice to you, in the event that you breach these Terms.
  • You agree to immediately notify us of any unauthorized use, or suspected unauthorized use of your Account or any other breach of security. We cannot and will not be liable for any loss or damage arising from your failure to comply with the above requirements.
  • In the course of using the App (typically when creating a Service Request), users may generate contents, for the purpose of facilitating clear understanding and appreciation of the required service. The User generating the content is solely responsible for ensuring that ONLY relevant and appropriate contents are generated and shared on the App. Any User that receives any inappropriate content should, please, notify Screws & Spanners immediately by forwarding or sending a message to help@screwsandspanners.com or via WhatsApp to 0704 700 1592
  • Screws and Spanners reserves the right to suspend, terminate and take necessary legal and regulatory action against any user that generates contents that are inappropriate and/or violates established laws and codes. This shall include account suspension, account deletion, as well as reporting to relevant regulatory authorities
  • You agree not to engage in activities that violate laws, infringe on the rights of others, or interfere with the App’s operation. This includes, but not limited to
    • Impersonate any person or entity.
    • Use the App in any misleading or malicious way
    • Transmit any malicious or harmful code.
    • Interfere with or disrupt the operation of the App.
    • Violate any applicable laws or regulations.

Termination

  • We may suspend or terminate your access to the App if you violate these Terms of Use or engage in fraudulent or harmful activities.

Intellectual Property Rights

  1. All content, trademarks, and other intellectual property in the App are owned by TRIZ House /subsidiaries/affiliates or our licensors.
  2. You cannot copy, modify, distribute, sell, or lease any part of the App or its content without our prior written consent.
  • Information you submit to us as part of your registration, and any data, text, pictures and other materials that you may submit or post on the App (the “User Content”) remain your intellectual property, and the Administrator does not claim any ownership of the copyright or other proprietary intellectual property rights in such registration information and the User Content. Notwithstanding the foregoing, you agree that the Administrator may retain copies of all registration information and the User Content and use such information and the User Content as reasonably necessary for or incidental to its operation of the Service and as described in these Terms and the Privacy Policy.
  1. You grant the Administrator the non-exclusive, worldwide, transferable, perpetual, irrevocable right to copy, modify, adapt, store, publish, distribute, publicly display and perform, communicate and make available to the public the User Content in connection with the Service, including to use and make the User Content public on the affiliated website, as well as for the Administrator’s marketing, advertising, and other purposes.
  2. If you are a holder of intellectual property rights or a person authorized to act in the name of a holder of intellectual property rights and you reasonably believe that information that is posted to the Platform someway infringes your intellectual property rights or intellectual property rights of a person, in which name you act, you may provide notification to the Administrator requiring to delete such material. In this regard, you shall warrant that your Appeal has a legal basis, and you act in good faith according to law.
  3. When providing relevant notification concerning infringement of rights you shall ensure that your request corresponds to the form below and includes the following:
    1. an Appeal should include the physical or electronic signature of a person empowered for acting in the name of a holder of the right, which is believed to be infringed;
    2. the objects of intellectual property right, rights on which were supposedly infringed, shall be specified. If several objects exist, the entire list of such items shall be provided;
    3. you shall specify materials (with an indication of specific URL-pages), which are stated to infringe rights or themselves are the objects of infringement;
    4. you shall provide contact information so that the Administrator would be able to contact you, for example, address, phone number, and email address;
    5. signed Application with regard to your faithful and reasonable belief in those materials being the objects of complaint concerning infringement of intellectual property rights are used without a right holder’s or its representative’s consent, and also that this is not allowed by law;
    6. signed application with regard to that a holder of intellectual property rights releases the Administrator from any third parties' claims related to deletion of relevant materials by the Administrator;
    7. signed application with regard to that information contained in a notification is accurate under penalty of perjury, and you are authorized to act in the name of a holder of the exclusive right, which has been supposedly infringed;
    8. statutory regulations which you believe to be violated in connection to using of disputable content;
    9. state, in which territory you believe the rights to be infringed;
    10. copies of documents establishing rights for an object of intellectual property right, which is subject to security, as well as a document that confirms powers for acting in the holder’s name, in attachments to your appeal.
    11. The relevant notification shall be sent by email to help@screwsandspanners.com

 

Changes to Terms

We reserve the right to modify these Terms at any time. We will notify you of any changes by posting the new Terms on the App and updating the "Last Updated" date. Your continued use of the App after the changes become effective constitutes your acceptance of the new Terms.

Governing Law

These Terms shall be governed by and construed in accordance with the laws of Nigeria. Any dispute arising out of or in connection with these Terms, including any question regarding its existence, validity or termination, shall be referred to and finally resolved by arbitration under the Arbitration and Conciliation Act (Cap. A18) of the Republic of Nigeria. The number of arbitrators shall be one. The seat of arbitration shall be Lagos, Nigeria. The language to be used in the arbitral proceedings shall be English.

Contact Information

If you have any questions or concerns about these Terms, please contact us at help@screwsandspanners.com | 0700-700-2222

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